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Posted on Wednesday, December 19, 2012 at 9:52 AM
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exiges
Posts: 14632
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Ordered two phone lines to be activated at our new offices (the lines are there, they just need switching on) How long do you reckon we'll have to wait ? 6 fvcking weeks. Jesus wept.
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Ampera • Women • Car Trade
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Posted on Wednesday, December 19, 2012 at 10:04 AM
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Si_
Posts: 4915
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They're probably not allowed to make the changes themselves, and have to raise an RFC with a 3rd party, who will incorporate it into the next maintenance release. This after being given the scripts in the first place, then arguing the toss until it goes out of SLA.
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My mats are blank. My eyes are dry.
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Posted on Wednesday, December 19, 2012 at 10:06 AM
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exiges
Posts: 14632
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Wonderful, meanwhile we have no phones.
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Ampera • Women • Car Trade
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Posted on Wednesday, December 19, 2012 at 10:16 AM
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exiges
Posts: 14632
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OK, so after much teddy throwing, they've moved the date forward to Dec 31st. 
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Ampera • Women • Car Trade
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Posted on Wednesday, December 19, 2012 at 10:30 AM
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Si_
Posts: 4915
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Yes, I am pressings the button now, sir.
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My mats are blank. My eyes are dry.
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Posted on Wednesday, December 19, 2012 at 10:41 AM
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mik
Posts: 12753
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BT came out and removed for the grand sum of £0 the old (redundant) line we had at the back of the house - running directly over the roof (?) of the conservatory we had built. I hadn't contacted them for > 1yr as I assumed they'd charge a fortune. 
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Posted on Wednesday, December 19, 2012 at 11:01 AM
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JL
Posts: 11093
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NotoriousREV said... exiges said... Wonderful, meanwhile we have no phones.
"Is there anything else I can help you with?" "You haven't helped me with anything yet"
Oh my God that drives me fucking nuts when they say that.
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Posted on Wednesday, December 19, 2012 at 11:17 AM
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duncs500
Posts: 8130
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They're coming to do our broadband on Friday, what are the odds of us having broadband over Christmas?
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+ Non-limited edition of the Exige 240R
- Uninspiring soundtrack
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Posted on Wednesday, December 19, 2012 at 1:07 PM
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Mito Man
Posts: 4886
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duncs500 said... They're coming to do our broadband on Friday, what are the odds of us having broadband over Christmas?
IME they will set it all up and tell you that your broadband will be online and working in the next couple of hours. This translates as it will be activated in 30 working days
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Formal education will make you a living; self-education will make you a fortune.
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Posted on Wednesday, December 19, 2012 at 1:07 PM
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lepetitoeuf
Posts: 7615
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exiges said... OK, so after much teddy throwing, they've moved the date forward to Dec 31st.
I hate BT. Last time they gave us an installation date, it wasn't actually an installation date, but an 'earliest point an engineer might come out and suck through his teeth' date.
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Large format print & graphics
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Posted on Wednesday, December 19, 2012 at 1:53 PM
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Jobbo
Posts: 38392
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NotoriousREV said... "Is there anything else I can help you with?" "You haven't helped me with anything yet"
I was grateful for Virgin saying this after they'd agreed to send out replacement PSUs for my Tivo and router. If the lady on the phone hadn't asked, I'd have forgotten to
have a rant at them about the price increases, which led to her instead reducing my monthly cost 
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[OO=[|]=OO]
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Posted on Wednesday, December 19, 2012 at 6:23 PM
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carolineccb1
Posts: 2906
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We has issues with BT, so emailed David Livingston. His email address is very easy to figure out. The issue which had been going on for weeks, was sorted within a couple of days.
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http://www.flickr.com/photos/carolineccb/
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Posted on Wednesday, December 19, 2012 at 6:45 PM
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nefarious_
Posts: 4078
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carolineccb1 said... We has issues with BT, so emailed David Livingston. His email address is very easy to figure out. The issue which had been going on for weeks, was sorted within a couple of days.
Especially impressive when it's Ian Livingston 
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...anything that happens before or after is just waiting...
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Posted on Wednesday, December 19, 2012 at 8:13 PM
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carolineccb1
Posts: 2906
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nefarious_ said... carolineccb1 said... We has issues with BT, so emailed David Livingston. His email address is very easy to figure out. The issue which had been going on for weeks, was sorted within a couple of days.
Especially impressive when it's Ian Livingston
Yep - I'm an idiot
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http://www.flickr.com/photos/carolineccb/
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Posted on Wednesday, December 19, 2012 at 8:43 PM
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Dan
Posts: 6929
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I did the ian livingston email thing when I had issues with them when I moved, he did sort it within a few hours. I believe he no longer runs the show though?
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and so it begins...
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Posted on Wednesday, December 19, 2012 at 9:30 PM
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MattyB_
Posts: 5296
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exiges said... Ordered two phone lines to be activated at our new offices (the lines are there, they just need switching on) How long do you reckon we'll have to wait ? 6 fvcking weeks. Jesus wept.
I fvcking hated dealing with BT to get ISDN and Redcare lines in. We have no account manager, so you'd just have to deal with the phone monkeys. Lead time on ISDN lines was 3 months  And trying to get Redcare lines in would lead to totally different answers from each phone monkey. Then when the BT guy came to install them, if he didn't get told exactly what was happening as soon as he walked in the door, he'd just end up slapping phone boxes whereever was most convinient for him at the time.
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ClubLupo
Technomotive - Games, Cars, Stuff
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Posted on Wednesday, December 19, 2012 at 10:13 PM
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McSwede
Posts: 836
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Dan said... I did the ian livingston email thing when I had issues with them when I moved, he did sort it within a few hours. I believe he no longer runs the show though?
Me too. I sent a really arsey email detailing the long and drawn out issues I was having with them. The next morning they called and the following day an engineer turned up and rectified things pronto and free of charge.
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Posted on Thursday, December 20, 2012 at 12:25 AM
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mcmurtm
Posts: 82
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JL said... NotoriousREV said... exiges said... Wonderful, meanwhile we have no phones.
"Is there anything else I can help you with?" "You haven't helped me with anything yet"
Oh my God that drives me fucking nuts when they say that.
Our I.T department use the lovely phrase "I am very pleased to tell you that I cannot take this issue any further so the case is now closed" well thanks a lot numb nuts I'll inform the customer you're pleased u can do f*ck all for them...
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Posted on Thursday, December 20, 2012 at 7:53 AM
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nefarious_
Posts: 4078
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Dan said... I did the ian livingston email thing when I had issues with them when I moved, he did sort it within a few hours. I believe he no longer runs the show though?
Just in the process of doing an org chart for BT Group, so can confirm, that, yes, he very much still runs the show. Other important/senior people for sorting stuff like this if you want the "go straight to the top" strategy are: Gavin Patterson (Chief Exec of BT Retail), John Petter (MD of BT Consumer) and Warren Buckley (MD of group customer service). If it's a netowrk issue, you want Liv Garfield (Chief exec or Openreach) or Bill Murphy (MD of Next-Generation Access)
Updated December 20, 2012 at 7:54 AM
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...anything that happens before or after is just waiting...
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