Evening, looking for some help.
Indoors rents have booked to go to a concert in Brum, advertised as a hotel in the Birmingham area with a coach transfer to the concert and back to the accommodation. Cost them a few hundred.
The details came through and the hotel isn't in Birmingham but in Northamptonshire and therefore it's doubled their journey time, fuel spend and have to take a full day off work. Needless to say if they had know that they'd have not booked it.
Cancellation details say that persons can cancel between 14 days of the event and up to 48 hours before for a 60% refund, of which the above details arrived within that time period - so it's not like they knew about the hotel location before. Phone monkey has said "yep, shouldn't have said Birmingham area for the hotel but Northamptonshire but its tough, you're screwed".
As far as I'm aware that's a significant distance from "Birmingham area" and as such is falsely advertised. Is there any way they can get a full refund? The remaining 40% is still over £100 in value.