No matter how many times I tell them not to, someone in the office will be stuffing their face while calling a customer.
FFS, you get a lunch hour, several fag breaks, isn't that enough time to eat ?
Yesterday was the best, staff member popped 2 polo mints into his gob before calling a customer and proceeded to crunch them open-mouthed during the call. I said "Don't bloody crunch on the phone to a customer".. and got a "what ? what have I done wrong ?" expression.